Passenger Experience Questionnaire

22 June 2020

The aim of this study is to analyse the airline industry’s current level of adaptation to the experience economy, to collect data on current passenger expectations and to expand the ways in which the industry can compete in terms of passenger experience.

Keywords

• Coventry University
• Passenger Experience
• long-haul
• travel
• flying
• Airline
• world
• SERVQUAL
• Marketing
• Loyalty
• customer loyalty
• customer experience
• Satisfaction
• coventry university
• Tourism
• Coventry
• university education
• world
• luxury
• customer
• Passenger
• brand
• student
• Traveler
• Aviation
• Aviation Management
• air transport
• air travel
• brand connection
• Service Quality
• service
• business
• leisure
• brand loyalty
• Airline and Airport management
• management
• Tourism research
• airline research
• air transport research
• Research Participants
• qualitative research

Ethical approval

The project has been reviewed and approved through the formal Research Ethics procedure at Coventry University.

Contact researcher